Privacy Policy for Benefit Support (benefitsupportusa.com)
Please read this Privacy Policy before using our Services. It explains how Benefit Support and its website partners that link to this Privacy Policy (collectively, "Company", "we" or "our"). The Company is a Delaware entity with a registered address of 20 Penn Mart Shopping Ctr, PMB 634, New Castle, DE 19720 that collects, shares, uses, and protects personal information and data we receive through our business activities and websites, as well as other online services and communication channels, including via email or telephone (collectively, the "Services"). "You" and "your" refer to any person who accesses or uses the Services.
1. Information We Collect
We collect information you provide directly to us when you use our Services, contact us by phone or email, or submit information through our website. The types of information we may collect include:
- Name, phone number, and email address
- Mailing address and zip code
- Information about your household, income level, or benefit needs
- Information about your insurance or government program eligibility
- Device information and IP address when you visit our website
- Cookies and similar tracking technologies data
We may also collect information automatically through cookies and similar technologies when you visit benefitsupportusa.com, including browser type, referring URL, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide benefits information or guidance
- Connect you with relevant government benefit programs or resources
- Send follow-up communications related to your inquiry
- Improve our website, services, and overall user experience
- Comply with applicable legal obligations
- Detect and prevent fraud or unauthorized activity
- Send promotional communications where you have consented or where permitted by law
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We share data with trusted vendors who assist us in operating our website and business, under confidentiality agreements.
- Partner Organizations: With your consent, we may share your information with partner organizations offering government benefit assistance or related services.
- Legal Requirements: We may disclose information when required by law, subpoena, or court order, or to protect our legal rights.
- Business Transfers: If the Company is acquired or merges with another entity, your information may be transferred as part of that transaction.
We do not sell your personal information to data brokers for their independent use.
4. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. Your data may be stored on servers located in the United States. While we implement security safeguards, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.
5. Your Choices and Rights
You have certain rights and choices regarding your personal information:
- Opt-Out of Communications: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email or contacting us at support@benefitsupportusa.com.
- Access and Correction: You may request access to or correction of your personal information by contacting us directly.
- Deletion: You may request deletion of your personal data, subject to certain legal exceptions, by emailing support@benefitsupportusa.com.
- Do Not Track: Our website does not respond to "Do Not Track" browser signals at this time.
6. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies solely to information collected through benefitsupportusa.com and our Services.
7. California Residents — CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete personal information we have collected, subject to certain exceptions.
- Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information as defined by the CCPA.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your California privacy rights, contact us at support@benefitsupportusa.com or call (307) 227-5420.
8. Nevada Residents
Nevada residents may have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law. If you have questions about this, please contact us at support@benefitsupportusa.com.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
- Email: support@benefitsupportusa.com
- Phone: (307) 227-5420
- Mail: Benefit Support, 20 Penn Mart Shopping Ctr, PMB 634, New Castle, DE 19720
This Privacy Policy was last updated on January 1, 2025. We reserve the right to modify this policy at any time. Changes will be effective upon posting to benefitsupportusa.com.